Privacy Policy
Last updated: 21 June 2026
This Privacy Policy explains how Lisbon Clicks collects, uses, stores and protects personal information when you visit this website, contact us, book a session or workshop, purchase a gift card, access a gallery, download images, purchase digital files, order prints or products, or communicate with Lisbon Clicks.
Lisbon Clicks is operated by ECCENTRIC VIBE – UNIPESSOAL LDA, registered in Portugal. Discover Portugal is also operated by ECCENTRIC VIBE – UNIPESSOAL LDA, which is why you may see both brand names in some places.
By using this website or our services, you agree to the collection and use of information as described in this Privacy Policy.
1. Business information and data controller
The data controller is:
ECCENTRIC VIBE – UNIPESSOAL LDA
Registered in Portugal
NIF / VAT Number: PT518447332
Operating under the brand name: Lisbon Clicks
Lisbon, Portugal
For privacy questions, please use the contact form on the Lisbon Clicks website or email info [at] discover-portugal [dot] com.
2. What personal data we collect
Depending on how you use the website and services, Lisbon Clicks may collect and process the following information:
Contact details
This may include your name, email address, phone number, WhatsApp number and any message you send through the contact form, booking form, questionnaire, email, WhatsApp or other communication channel.
Booking and session information
This may include your session date, preferred time, session type, location preferences, travel plans, accommodation area, group size, names of participants, proposal details, family details, accessibility needs, mobility concerns, outfit notes, personal preferences, special requests and other information you choose to share before a session or workshop.
Payment and order information
This may include billing details, payment status, order information, gift card purchases, gallery purchases, digital downloads, full gallery upgrades, print orders and product orders.
Full card details are processed by third-party payment providers and are not stored directly by Lisbon Clicks.
Gallery and image information
This may include photographs taken during your session, gallery access details, image selections, favourites, downloads, purchases, print orders, delivery details and any feedback or comments you leave in the gallery.
Website and analytics data
When you visit the website, some technical information may be collected automatically, such as your IP address, browser type, device type, approximate location, pages visited, referral source, time spent on the website and other general usage data.
Communication data
If you contact Lisbon Clicks by email, WhatsApp, contact form, booking form or social media, we may keep a record of that communication so we can respond to you, manage your booking, provide the service and keep appropriate business records.
3. How we collect personal data
We collect personal data when you:
• visit the Lisbon Clicks website
• fill in a contact form
• submit a booking request
• complete a questionnaire
• book a photoshoot, proposal session, workshop or photo walk
• buy a gift card
• access a private gallery
• select or download images
• purchase additional images, full gallery upgrades, prints or products
• contact us by email, WhatsApp or social media
• give permission for image use
• interact with website analytics, cookies or similar technologies
4. Why we use your personal data
Lisbon Clicks may use your personal data to:
• respond to enquiries
• manage bookings and booking requests
• provide photography sessions, workshops and related services
• plan locations, timing and logistics
• communicate before, during and after your session
• deliver private galleries and image downloads
• process payments, gift cards, digital orders, print orders and product orders
• provide customer support
• manage cancellations, rescheduling, weather changes or complaints
• send booking confirmations, reminders, gallery emails and service updates
• improve the website, services and client experience
• understand website performance through analytics
• keep accounting, tax and legal records
• protect the business, website, clients and systems from misuse or fraud
• comply with legal obligations
5. Legal bases for processing
Under the General Data Protection Regulation, Lisbon Clicks relies on the following legal bases where applicable:
Contract
We process personal data when it is necessary to respond to your booking request, provide a photography session, workshop, gallery, gift card, digital download, print order or related service.
Consent
We rely on consent where required, for example when you agree to receive marketing emails, allow selected images to be used publicly, or consent to non-essential cookies where applicable.
Legal obligation
We process some information to comply with legal, tax, accounting and business record obligations.
Legitimate interests
We may process personal data where necessary for legitimate business interests, such as responding to enquiries, managing bookings, improving services, protecting the website, preventing fraud, keeping basic business records and communicating with clients, provided these interests do not override your rights and freedoms.
Vital interests
In rare cases, we may process or share information if necessary to protect someone’s health, safety or vital interests.
6. Bookings, questionnaires and galleries
Lisbon Clicks uses Pixieset and related tools to manage bookings, contact forms, questionnaires, galleries, digital downloads, gift cards, possible print orders and client communication.
When you use these features, the information you provide may be processed through Pixieset or other connected service providers.
This may include your name, email address, phone number, booking details, questionnaire answers, gallery activity, order details, downloads and payment status.
7. Payments
Lisbon Clicks may accept payment through Stripe, PayPal, IBAN bank transfer for EU clients, or cash where agreed in advance.
When you pay online, payment information is processed by third-party payment providers such as Stripe or PayPal. Lisbon Clicks does not store your full card details.
For IBAN transfers, we may process your name, payment reference, bank transfer details and payment confirmation where necessary to manage the booking and keep accounting records.
For cash payments, we still keep booking, invoice, receipt or accounting records.
8. WhatsApp, email and other communication
If you communicate with Lisbon Clicks through WhatsApp, email, contact forms or social media, the information you send may be processed by the relevant platform as well as by Lisbon Clicks.
Please avoid sending sensitive personal information unless it is necessary for your booking or session.
WhatsApp may be used for practical session communication, such as confirming meeting points, sharing timing updates, proposal details, location plans or last-minute changes.
9. Google Analytics
This website uses Google Analytics to understand how visitors use the website and to improve the website and services.
Google Analytics may collect information such as pages visited, time spent on the site, referral source, device type, browser type, approximate location and interactions with the website.
Google may use cookies and similar technologies to collect and process this information. Google may also process data on servers outside Portugal or the European Economic Area.
You can learn more about how Google uses data from websites and apps that use its services by visiting Google’s privacy and terms pages.
10. Bing Webmaster Tools
This website may use Bing Webmaster Tools to monitor website visibility, indexing, search performance and technical search-related information in Microsoft Bing.
Microsoft may process data according to its own privacy statement and service terms.
11. Cookies and similar technologies
This website uses cookies and similar technologies to help the website function properly, manage bookings and galleries, process payments, understand website performance, and improve the visitor experience.
Cookies may be used for:
• essential website functionality
• booking, gallery and payment features
• security and fraud prevention
• remembering certain preferences
• website analytics through tools such as Google Analytics
• search performance monitoring through tools such as Bing Webmaster Tools
Some cookies are essential for the website, booking system, gallery access or payment process to work correctly. These cannot always be switched off without affecting how the website functions.
Non-essential cookies, such as analytics cookies, may be used to understand how visitors use the website and improve the site and services. Where required, these will only be used with your consent.
Lisbon Clicks uses Pixieset and other trusted third-party tools to provide booking, gallery, payment, digital download and possible print order functionality. These third parties may also use cookies or similar technologies according to their own privacy and cookie policies.
You can manage or delete cookies through your browser settings. You may also be able to accept or decline non-essential cookies through the cookie banner shown on this website.
If additional tools such as newsletter tracking, advertising pixels, affiliate links or blog features are added in the future, this Cookie Policy may be updated.
12. Email marketing and gallery campaigns
Lisbon Clicks does not currently operate a general newsletter.
In the future, Lisbon Clicks may offer a newsletter, email updates, gallery campaigns, print sale emails or special offers using tools such as Pixieset or MailerLite.
If this is introduced, you will only be added where there is a valid legal basis, such as your consent or another basis permitted by applicable law. You will be able to unsubscribe from marketing emails.
Transactional emails, such as booking confirmations, payment updates, gallery delivery emails and service-related messages, are not marketing emails and may be sent where necessary to provide the service.
13. Blog, affiliate links and advertising
The Lisbon Clicks blog is not currently active.
If blog content, affiliate links, sponsored content, advertising, embedded content, comment sections or additional marketing tools are added in the future, this Privacy Policy may be updated to explain how any related personal data is collected and processed.
14. Image use, portfolio and social sharing
Lisbon Clicks may ask for permission to use selected images for portfolio, website, social media, marketing, advertising, blog posts, proposals, educational content or other promotional purposes.
Permission may be given through a booking form, questionnaire, message, email, verbal agreement or other clear communication.
If you do not want your images used publicly, please tell Lisbon Clicks before or at the time of booking.
Lisbon Clicks will not knowingly share images where you have clearly asked for them to remain private.
You may request removal later. Lisbon Clicks will make reasonable efforts to remove images from owned online channels where possible, but cannot control images that have already been printed, shared by third parties, saved, reposted, indexed, archived or otherwise distributed outside Lisbon Clicks’ control.
Extra care will be taken with proposal, family and child-related images.
15. Children
Lisbon Clicks may photograph children as part of family sessions, group sessions, proposals or other bookings.
The person making the booking confirms that they have the authority to provide relevant information about children included in the session and, where applicable, to give permission for children to be photographed.
Children must be supervised by a parent, guardian or responsible adult at all times during a session.
Images of children will not knowingly be used publicly if the parent or guardian has asked Lisbon Clicks not to share them.
16. Storage and retention
Lisbon Clicks stores client information and images using trusted business tools, including Pixieset, external hard drives and Google Drive.
Private galleries are generally available through Pixieset for up to 1 year after the shoot date, unless stated otherwise. Clients are responsible for downloading and backing up their purchased or delivered images during that time.
Lisbon Clicks may keep image archives for longer where possible, including on external hard drives or cloud storage. However, long-term storage cannot be guaranteed due to risks such as technical failure, data loss, water damage, theft or other unexpected events.
Booking, payment, invoice and accounting records may be kept for as long as required by Portuguese law.
Enquiry and communication records may be kept for as long as reasonably necessary to respond to you, manage the service, maintain business records, resolve issues or protect legal rights.
Portfolio images may be kept and used for as long as permission remains valid, unless removal is requested and removal is reasonably possible.
17. Data sharing and third-party service providers
Lisbon Clicks may share or process personal data through trusted third-party service providers where necessary to operate the business and provide services.
These may include:
• Pixieset for bookings, forms, questionnaires, galleries, gift cards, digital downloads, store functions and gallery emails
• Stripe and PayPal for payment processing
• Google Analytics for website analytics
• Google Drive for file storage and backup
• Microsoft Bing Webmaster Tools for search performance and indexing information
• WhatsApp and email providers for communication
• print labs, suppliers or fulfilment partners for print and product orders
• accountants, legal advisers or professional service providers where necessary
• public authorities, tax authorities or regulators where legally required
These providers may process data according to their own privacy policies and terms.
18. International data transfers
Some third-party service providers may process or store data outside Portugal or outside the European Economic Area.
Where this happens, Lisbon Clicks relies on appropriate safeguards where required, such as contractual protections, adequacy decisions, standard contractual clauses or other lawful transfer mechanisms used by the relevant service provider.
19. Data security
Lisbon Clicks takes reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no online transmission, website, email system, gallery platform, payment system, cloud storage or digital storage method can be guaranteed to be completely secure.
Clients are responsible for keeping gallery links, download PINs, passwords and private access details secure.
20. Your rights
Under data protection law, you may have the right to:
• request access to your personal data
• request correction of inaccurate personal data
• request deletion of your personal data
• request restriction of processing
• object to certain processing
• request data portability where applicable
• withdraw consent where processing is based on consent
• object to direct marketing
• lodge a complaint with a supervisory authority
To exercise your rights, please contact Lisbon Clicks through the website contact form or by email at info [at] discover-portugal [dot] com.
Some rights may be limited where Lisbon Clicks needs to keep certain information for legal, tax, accounting, contractual, safety, fraud prevention or legitimate business reasons.
21. Withdrawing permission for image use
If you previously gave permission for Lisbon Clicks to use images publicly, you may request that this permission be withdrawn.
Lisbon Clicks will make reasonable efforts to remove images from owned online channels where possible.
This may not affect images already printed, downloaded, shared by third parties, reposted, indexed by search engines, archived, cached or otherwise distributed outside Lisbon Clicks’ control.
22. Links to other websites
The Lisbon Clicks website, galleries, emails or messages may contain links to third-party websites, platforms or services.
Lisbon Clicks is not responsible for the privacy practices, content, security, terms or policies of third-party websites or services.
Please review their privacy policies before providing personal data.
23. Complaints
If you have a privacy concern, please contact Lisbon Clicks first, so there is an opportunity to review and resolve the issue.
You also have the right to lodge a complaint with the Portuguese data protection authority, Comissão Nacional de Proteção de Dados, if you believe your personal data has not been handled correctly.
For general service complaints, Lisbon Clicks can also provide access to the Portuguese Livro de Reclamações Eletrónico where required.
24. Updates to this Privacy Policy
Lisbon Clicks may update this Privacy Policy from time to time to reflect changes in services, tools, legal requirements or business practices.
The latest version will be published on this website with the updated date.
25. Contact
For questions about this Privacy Policy or how your data is handled, please use the contact form on the Lisbon Clicks website or email info [at] discover-portugal [dot] com.